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Frequently Asked Questions
Find quick answers about our handcrafted gomay diyas, pooja essentials, havan samidha, festive dรฉcor, shipping, and care. We want every order from Aaros- The Gomay Artisans to feel simple, meaningful, and festival-ready.
FAQ
Answers for every ritual season
Browse common questions by category so you can shop with confidence and choose the right handcrafted essentials for your home, gifting, and festive celebrations.
Shipping and returns
A few more details to help you plan your order with ease.
Do you accept returns on all items?
Because many of our products are handcrafted and ritual-use items, return eligibility may depend on the product condition and category. Please review the policy details on our shipping and returns page or contact us for guidance.
Can I order ahead for Diwali or special pooja dates?
Yes. We strongly recommend ordering early during festive periods so you have enough time for delivery before your celebration or ceremony.
Will handmade products look exactly the same as the photos?
Small variations in texture, shape, and finish are part of the charm of handcrafted artisan work and make each piece feel authentic and unique.
How should I store gomay products?
Store them in a cool, dry place away from excess moisture so they stay in good condition until you are ready to use them.
Do you offer occasion-based collections?
Yes. You can explore collections for Diwali, Pooja Essentials, Havan Samidha, and Festive Decor to shop by purpose and season.
Where can I find more policy details?
For more information on dispatch, delivery expectations, and return guidance, please visit our Shipping & Returns page.